FAQs

Corona-proof concert visit

12 November 2021

All concerts in the Muziekgebouw will be organised with a Covid Certificate. This allows us to let go of social distancing between visitors once inside, and makes it possible for more people to enjoy a concert. A facemask is not required and you can sit directly next to another concertgoer. This is in accordance with the latest guidelines from the government.

How does a concert visit work?
If you want to visit the Muziekgebouw, you are of course very welcome. In addition to your concert ticket, you will need a valid Covid Certificate (QR code) and ID for your visit. A Covid Certificate is required for all visitors 13 years of age and older. This can be a proof of vaccination, a negative test result, or proof that you have recently recovered from corona. More information and the steps for obtaining a covid certificate can be found at Rijksoverheid.nl or coronacheck.nl.

Why can't I select a specific seat online when buying my tickets?
We are selling the majority of our tickets for season 21-22 without seat selection. This is different than what you might be used to from us. We've chosen to do this because the corona measures are still subject to change. By not assiging specific seats, it is easier to adapt the hall plan if necessary. Good to know: once we're selling tickets without seat selection for certain concerts, we cannot change it. As soon as the corona measures allow it, we will start using seat reservations again for future concerts.

Can I choose my seats in the hall or on the balcony?
Upon entry to the hall, you can choose your own seat. As everyone has provided proof of vaccination, test, or recovery, it is safe to take place directly next to other visitors. The same applies to the balcony, provided they are open for the concert in question.

Can I purchase a ticket in the Muziekgebouw?
Yes, you can. Please check our Box Office desk opening times

I have a cold, can I still come?
Because the symptoms of the common cold are similar to those of the novel coronavirus, we cannot let you in if you or other people in your household have these symptoms. Stay home, take care and reach out to us to exchange your ticket for a voucher, or to request a refund.

What about the ventilation in the main hall?
The air in the main hall (as in the rest of the building) is not recycled. Air is drawn in from the inlet on the roof, filtered and 'pushed' into the hall. Extracted air goes directly outside the building.

Are visitors with a disability welcome?

Yes. If you need a wheelchair seat, please reach out to our box office. If you require support, we ask you to bring someone you live with.

Do children also have to show proof of vaccination?
People under the age of 13 do not have to provide proof of vaccination, test, or recovery. However, if children have coronalike symptoms, please stay at home.

Should I wear a facemask?
Because all visitors have a valid Covid Certificate, it is not mandatory to wear a face mask.

Is the restaurant open?
4’33 grand cafe has adjusted its opening hours due to the corona restrictions. For further information see 433grandcafe.nl.

Will I get a refund if I cannot make it?
If you develop coronalike symptoms that prevent you from using your ticket for a concert, please send an email to kassa@muziekgebouw.nl, no later than the day of the concert. We can exchange your ticket for a voucher, or get you a refund. We cannot offer refunds if we are notified after the concert has already taken place.

Rescheduled or cancelled concerts

Does my ticket remain valid if the concert is rescheduled?
If your concert is rescheduled, your ticket(s) will remain valid for the rescheduled concert. If you cannot attend the concert on the replacement date, you will receive your purchase amount in the form of a digital voucher or refund. The voucher is valid until May 1, 2022 and can be freely spent for all concerts at the Muziekgebouw.

I have chosen to keep my ticket for the new concert date, but I do not see any e-tickets in My Agenda of my Muziekgebouw account. Is that correct?
We issue new e-tickets for all moved concerts. At the same time, your old e-tickets are no longer visible in your account. You will receive the new e-tickets by e-mail about a month before the new concert date. Unfortunately, we cannot add these new e-tickets to your Muziekgebouw account. You will not see them there, even by the time you have already received your tickets by e-mail.

How does the ticket scheme work for cancelled concerts?
If a concert cannot be moved to a new date, the concert has been cancelled permanently. In that case you will receive your purchase amount in the form of a digital voucher or refund. The voucher is valid until May 1, 2022 and can be freely spent at all concerts at the Muziekgebouw.

For how long will my voucher be valid?
You can use the voucher until 1 May 2022 to buy a ticket for another concert in the Muziekgebouw. This means the voucher can be used for any concerts in the 20/21 season, 21/22 season and/or the 22/23 season. If you have not used your voucher (fully) and the term has expired, you will refunded for the full amount of your voucher (or the remainder).

How can I redeem my voucher?
Unfortunately, at the moment the voucher can only be processed by one of our cashiers as payment method. This means that you can use the voucher as a means of payment by email, telephone or at the counter. We are working hard to enable the possibility for an online purchase with a digital voucher. As soon as that has been realized, you can read it here.

Can I make a donation?
Yes please! You can indicate on the ticket processing form that you wish to donate the purchase amount. The money from your donation will benefit the entire supply chain, but first and foremost the musicians and ensembles.

Can I also get a refund immediately?
If you cannot use your voucher, you have the right to request a refund. When the money is refunded depends on whether it is a rescheduled or cancelled concert.

• If a concert is moved, a refund will be made no later than one month after the new date of the rescheduled concert.
• In case of cancellation, this period is 3 months after the original date on which the concert would have taken place. However, this ticket scheme has been set up with a purpose: cultural institutions can go under if everyone reclaims their money. That is also why the Dutch government supports this scheme.

My concert partner does not want to donate, but I do. Can part of the purchase amount be refunded?
Administratively, the ticket scheme is quite laborious. To keep the administrative processing of all cancelled concerts workable, there is only one option (voucher, refund or donation) per concert for all your tickets.

Can I declare my donation as a gift to the tax authorities?
Yes, that's possible. You can ask the box office for a written confirmation of your donation; we will send this by e-mail later this year.

Why haven't I heard about the concert for which I have tickets?
We cannot write to everyone at the same time, given the large numbers of concerts and ticket buyers. That is why we inform ticket buyers per concert. In the case of a rescheduled concert, we can only inform ticket buyers when a new date has been confirmed; sometimes this may take a while.