FAQs

Concert visit

Updated 30 March 2022

All concerts in the Muziekgebouw are organised without corona measures as of March 2022. Social distancing, face masks and Covid Certificates are no longer mandatory and you can take a seat directly next to fellow visitors in the concert hall. We do ask all visitors to be mindful of each other to ensure that everybody has a pleasant visit. This is in accordance with the latest government guidelines.

Can I purchase a ticket in the Muziekgebouw?
Yes, you can. Please check our Box Office desk opening times

What about the ventilation in the main hall?
The air in the main hall (as in the rest of the building) is not recycled. Air is drawn in through the inlet on the roof, filtered and 'pushed' into the hall. The extracted air goes directly outside the building.

Are visitors with a disability welcome?

Yes. If you need a wheelchair-accessible seat, please reach out to our box office so they can arrange this.

Where can I leave my coat and bag?
The cloakroom is open and remains attended throughout the concert. You can leave your personal belongings here, free of charge, and retrieve them up to 45 mins after the concert.

Is the restaurant open?
4’33 grand cafe is generally open when there are concerts in the Muziekgebouw. For the opening hours, menu and reservations, see 433grandcafe.nl.

Will I get a refund if I cannot make it?
If you develop coronalike symptoms or test positive, please send an email to kassa@muziekgebouw.nl, no later than the day of the concert. We can exchange your ticket for a voucher, or get you a refund. We cannot offer refunds if we are notified after the concert has already taken place.

Vouchers

How long will my voucher be valid?
Vouchers from cancellations during the corona lockdowns were valid until 1 May 2022. If you have not used your voucher (fully) and the term has expired, you will be refunded for the remaining value of your voucher.

How can I redeem my voucher?
You can use the voucher when purchasing tickets at the Box Office counter, via phone, or with an online order. The vouchers will have been emailed to you from the address e-ticket[at]muziekgebouw.nl. When you're ready to pay for your online order, choose 'voucher' as your payment method and enter the 26-digit code that can be found on your voucher (without spaces). If your voucher only covers part of your payment, you can choose a second payment method for the remaining amount.